Warranty Period

Your jewellery is protected by a 12-month warranty, starting from your purchase date. During this period, I will repair any faults free of charge when the piece has been worn normally.

How to Make a Claim

Should you need to make a claim, please email hello@rachelstrange.com with:

- Your proof of purchase

- A description of the issue

- Photos of the affected area

What is Covered:

- Manufacturing defects

- Loose stones (within the first 12 months)

- Faulty clasps or broken chains (due to craftsmanship)

What is Not Covered:

- General wear and tear (e.g., scratches, tarnishing, fading)

- Damage caused by misuse, accidents, or improper care

- Loss of stones after the 12-month period

- Alterations or repairs by third parties

Quality Guarantee

Each piece is handmade with meticulous attention to detail, using genuine and ethically sourced materials including precious metals and stones. Your jewellery is to be treasured for years to come and for it to become an intrinsic part of you.