I recommend that you buy a UK ring sizer or pop in to a local jeweller to get an accurate finger size before buying. I use the UK ring size system F - Z+2 (I usually offer a range of sizes in my Ready to Wear collection and some can be resized). If you receive your ring and the size isn’t right, I can offer an exchange or refund, or in some cases a resize.

If you would like to view my pieces or discuss a bespoke face to face, you can come and visit me at my workshop, accessible by bus or by car, near Lewes, East Sussex. I also do markets and fairs - which I will post about on my Instagram. As of January 2025, a selection of silver pieces will be available to try and buy at Brighton Boutique, Betty and the Brands.

In most instances your piece can be worn everyday. Most of the stones I use are durable, particularly sapphires and diamonds. Tourmalines can be a little less so and more care must be taken, but otherwise they can worn everyday. I take care to ensure that all heavily textured rings are comfortable with no rough edges.

If a ready to wear ring is resizable, it will be included in the listing information. For gold pieces, as listed If you require a resize of a ring, this is offered for free when downsizing the ring and going 1 size up. Please note that if you require a resize outside of this range, there will be an additional charge of £60 to cover for metal and labour costs.

Please note that some rings are unable to be resized up due to the intricate texture and design of the ring. Please contact hello@rachelstrange.com with any enquiries.

I recommend that when jewellery is not worn, it is stored in separate bags as to not cause scratching with other pieces. Silver jewellery will naturally tarnish over time but can be cleaned with a soft cloth that will be included with your order. 
Certain stones are more durable than others but care must always be taken to avoid bangs and scratches. Avoid wearing your pieces during heavy exercise, in the swimming pool or the sea so that they can maintain their shine & finish. Do not expose them to creams or strong perfumes. Please contact me with any questions you have about your piece.

Yes, I offer a bespoke service! I love hearing about your ideas and turning your vision in to reality! Please see my Bespoke page for more information about how this process works.

If you have old jewellery that you would like to use please email me with a picture. In most cases, I can reuse your metal and where possible, use stones of the original setting allows for easy & smooth removal without causing damage. I tend not to work with softer stones like emeralds and old rubies, because they can break easily during the extraction process.

Yes, I can post anywhere in the world except for EU countries (due to gpsr regulations). I use Royal Mail or FedEx (delivery time between 2 to 10 working days: £35) to send pieces internationally and use a trackable and fully insured service. Please email me to arrange postage before purchasing so that I can get an accurate cost for you. Please be aware that you are liable for any customs or tax duties that may arise upon receiving your items.

I aim to ship out all ready to wear pieces within 1-3 days, unless stated otherwise on the website (in some cases I will notify you that I am away, but this will appear as a message on the top of my website). All pieces will be placed inside a carefully curated RSJ jewellery box, wrapped in RSJ colour tissue and include an information card and jewellery cloth. If you would like me to address the card to someone in particular, please notify me at checkout or send me an email.

If you are not happy with your piece or it is faulty, exchanges can take place up to 7 days once you receive your order, your piece must be unworn and in its original packaging. Earrings cannot be exchanged unless faulty. Please email me before posting any items back, to discuss the item and request the address. Items sent back for an exchange without prior agreement by email will not be accepted.

Rachel Strange Jewellery does not refund post or packaging costs, tax or duties payable for exchanges.

All gemstones are sourced from UK based wholesalers who cut and process gems in controlled and ethical environments, meaning equipment and environment law is the norm. More and more I am starting to use recycled stones, which have been carefully extracted from vintage or nearly new pieces and sold via a certfied seller of recycled gems. I will only ever use stones that are 100% genuine and of a high quality. If you would like to request a Certification for your stone, please let me know during the consultation process and this can be arranged for an additional fee.

If you are unhappy with your item and would like to return it, you have up to 7 days from receiving your piece to request a refund. Your piece must be in perfect, unworn condition and in the original packaging. Please email me before posting any items back, to discuss the item and request the address. Items sent back for a refund without prior agreement by email will not be accepted.
In compliance with UK Health and Hygiene regulations, RSJ cannot accept the return of pierced items such as earrings.
Bespoke items that are made to order are not entitled to refund or exchange unless faulty, but in some cases items can be remade or adjusted.
Rachel Strange Jewellery does not refund post or packaging costs, tax or duties payable for refunds.

Yes, I currently use two casting companies, one for gold and one for Silver based in Brighton. Both of these companies use recycled metal in their casting processes. All left over metal I have also gets sent to be reused and recycled on a regular basis.

Pieces are hallmarked in accordance to the Hallmarking Act 1973, where any work over 7g will be given the full traditional hallmark with an ‘RSJ’ hall note. I also hallmark all Made to Order and Bespoke pieces. If you are buying a ready to wear piece and would like it to be hallmarked before it is sent, contact me to arrange payment. Please note that the standard services can take between 2-9 weeks, although a next day service is availabe for an additional fee.

At checkout I offer two types of delivery with Royal Mail, Trackable 24 Service (£5.50) and Special Delivery next day (£9.00). The tracked 24 services allows for up to £150 insurance, whilst the SD next day provides up to £750. Please contact me if you prefer an alternative option.

Your jewellery is protected by a 12-month warranty, starting from your purchase date. During this period, I will repair any faults free of charge when the piece has been worn normally. Read more about the warranty policy for your jewellery here.